• Paul Coster

SWR's strike compensation explained

South Western Railway (SWR) are offering compensation for the December 2019 strikes. We’ve tried to summarise the scheme, as their official webpage takes a bit to decipher.


How does the scheme work?


The scheme is running in two phases:

  • Phase 1: SWR will contact affected season ticket users if they hold your contact details

  • Phase 2: Any remaining customers can apply for compensation, with details still to be announced

We’d recommend registering for updates.


How much compensation is on offer?


Compensation is capped at 5 days of your travel costs. For example, a maximum of the:

  • Value of 5 x return journeys for season ticket users

  • Cost of 5 x daily return tickets

The value of season ticket journeys is explained on SWR's Delay Repay FAQs.


Am I eligible for compensation, and how much?


You will be eligible for compensation if you travelled regularly in December 2019.


Season tickets - monthly or longer

  • Eligibility: You must have a ticket that’s valid for at least 1 day in December

  • How much: No. of 'valid days' x Value of a return journey (up to 5 days)


Season tickets - weekly

  • Eligibility: You must have a ticket that’s valid for at least 1 weekday in December

  • How much: No. of 'valid weekdays' x Value of a return journey (up to 5 days)


Daily tickets

  • Eligibility: You must have travelled for at least 3 days in a 7 day period in December

  • How much: Cost of your ticket(s) in the 7 day period (up to 5 days)


Examples

  • You have a monthly season ticket that expired on 20th Dec. You have 20 ‘valid days’ so you’d receive the maximum 5 days compensation

  • You didn’t travel much in December, but you have a weekly season ticket that started on 30th Dec. You have 2 ‘valid weekdays’ so you’d get 2 days compensation


Do I require evidence?


SWR have said that proof of purchase is required for weekly and daily ticket users.


If you’re an AllChange app user, we can share any tickets that you uploaded to the app. Please contact us inside the app, or at team@allchange.org.uk

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