Coronavirus: SWR's season ticket refunds explained
Train operators, including South Western Railway (SWR), are offering ticket refunds to encourage people to stay at home while COVID-19 is brought under control.
We’ve tried to summarise SWR's scheme for season tickets below. For full details and information about Advance tickets, please visit their refund webpage.
What refund is on offer?
Compensation is calculated based on the date your season ticket is returned (‘return date’). The refund is calculated as:
Cost of your season ticket
less the cost of return journeys up to your return date
less an admin fee (up to £10)
This means the refund isn’t a prorated amount based on the proportion of time unused. As season ticket journeys are discounted:
Weekly tickets have no value after 4 days of use
Annual tickets have no value after 10 months and 12 days of use
How do I get my refund?
SWR has requested that you get a refund from where you purchased the ticket. Typically this will be at the ticket office or online.
We’d encourage you not to visit the ticket office if possible, and remain at home. Instead, go to their refund webpage, and use the form at the bottom.